There is a GAP fee for procedures and some of the services where medicare rebate would not cover the practice expenses.
GAP fee for such services will be discussed at the time of making an appointment.
We have to make the difficult decision due to the insufficient Medicare rebate to cover the increasing practice expense while providing those services at out surgery.
If for whatever reason you no longer need or wish to reschedule your appointment, please let us know at your earliest convenience. A minimum of two hours is requested as we can then offer the time to a waiting patient.
A non-attendance fee of $25 will apply for missed appointments. These charges are not claimable through Medicare as they are not Medicare Items.
Unfortunately no further appointments will be made until the outstanding amount has been paid.
Under normal circumstances, these services will not be provided without a consultation. Please make an appointment for repeat prescriptions and referrals.
This appointment can be via telehealth if you are a regular patient of the practice and have been seen face to face in the last 12 months.
If you wish these services without an appointment and if the doctor consents, please note that a fee of $22.00 (inc gst) will be charged (to cover the administrative expenses).
Medical Certificates will not be given without a GP consult and will not be backdated.
Our practice staff are here to help you. Our aim is to be polite and as helpful as possible to all patients.
We have a zero-tolerance policy towards any verbal, aggressive and violent abuse and behaviour towards our staff or other patients.
In order for the practice to maintain good relations with their patients the practice would like to ask all its patients to read and take note of the types of behaviour that would be found unacceptable:
Any such behaviour will result in the request that you and/ or the offending persons to leave the clinic, the police being contacted, and your care will be terminated and result in you being removed from our Practice list.
We ask you to treat your GPs and staff courteously at all times.
Your doctor may add a “recall” in your file for a test or a check up they may need you to do in the future. The recall system is used to remind patients when they are due for specific health matters such as a follow up tests, pap smear, some of the injections like Vitamin B12, Contraceptive injections.
When this “recall” is due you will receive an SMS/Text message from our practice reminding system reminding you of this. It is very important that you follow up when you receive a recall or reminder message. If you have chosen not to receive SMS reminders then our practice staff will contact you over the phone or may send you a letter in the mail or by email to the email provided in your details.
When your doctor orders tests they are then reported to your doctors to check test results and then they decide what action to take.
If the result requires urgent care then we will contact you immediately.
If the report is not urgent but should be discussed then we will send you an SMS/Text message or our staff will call you requesting you to make an appointment so you can discuss the investigation reports.
If you do not hear from us then you can assume your results are normal however it is encouraged to book an appointment with your GP to follow them up. Results are not given out over phone by request.
A copy of medical records are released to another Practice upon receipt of a signed release on Practice letterhead. After receiving the request and checking the identity, authorised records will be sent via registered post. An administration fee for this request charged to cover the administrative cost.
A brief medical summary is sent to another GP practice at no charge.
Practice comply with Australian Government Legislation, ensuring that the privacy of our patients is maintained. A copy of our privacy policy is available at reception.
Further information is available from the Office of the Australian Information Commissioner on 1300 363 992
On site Pathology services
Southern IML pathology are located on site in the practice.