Practice Fee & Charges
GAP fee
PRESCRIPTION & REFERRAL
NON-ATTENDANCE Fee
From 1st of August 2022 our practice will implement GAP fee for procedures and some of the services where medicare rebate would not cover the practice expenses.
GAP fee for such services will be discussed at the time of making an appointment.
We have to make the difficult decision due to the insufficient Medicare rebate to cover the increasing practice expense while providing those services at out surgery.
NON-ATTENDANCE Fee
PRESCRIPTION & REFERRAL
NON-ATTENDANCE Fee
If for whatever reason you no longer need or wish to reschedule your appointment, please let us know at your earliest convenience. A minimum of two hours is requested as we can then offer the time to a waiting patient.
A non-attendance fee of $ 25 will apply for missed appointments. These charges are not claimable through Medicare as they are not Medicare Items.
*No further appointments will be made until the outstanding amount has been paid.
PRESCRIPTION & REFERRAL
PRESCRIPTION & REFERRAL
PRESCRIPTION & REFERRAL
Under normal circumstances, these services will not be provided without a consultation. Please make an appointment for repeat prescriptions and referrals.
This appointment can be via telehealth if you are a regular patient of the practice.
If you wish these services without an appointment and if the doctor consents, please note that a fee of $22.00 (inc gst) will be charged (to cover the administrative expenses).
Zero Tolerance Policy
Our practice staff are here to help you. Our aim is to be polite and as helpful as possible to all patients.
We have a zero-tolerance policy towards any verbal, aggressive and violent abuse and behaviour towards our staff or other patients.
In order for the practice to maintain good relations with their patients the practice would like to ask all its patients to read and take note of the types of behaviour that would be found unacceptable:
- Using bad language or swearing at practice staff
- Any physical violence towards any member of the Primary Health Care Team or other patients, such as pushing or shoving
- Verbal abuse towards the staff in any form including verbally insulting the staff
- Racial abuse and sexual harassment will not be tolerated within this practice
- Persistent or unrealistic demands that cause stress to staff will not be accepted. Requests will be met wherever possible and explanations given when they cannot.
- Causing damage/stealing from the Practice's premises, staff or patients
- Obtaining drugs and/or medical services fraudulently
Any such behaviour will result in the request that you and/ or the offending persons to leave the clinic, the police being contacted, and your care will be terminated and result in you being removed from our Practice list.
We ask you to treat your GPs and their staff courteously at all times.
Practice communication
RECALL & REMINDER MESSAGES
RECALL & REMINDER MESSAGES
RECALL & REMINDER MESSAGES
Your doctor may add a “recall” in your file for a test or a check up they may need you to do in the future. The recall system is used to remind patients when they are due for specific health matters such as a follow up tests, pap smear, some of the injections like Vitamin B12, Contraceptive injections.
When this “recall” is due you will receive an SMS/Text message from our practice reminding system reminding you of this. It is very important that you follow up when you receive a recall or reminder message. If you have chosen not to receive SMS reminders then our practice staff will contact you over the phone or may send you a letter in the mail.
TEST RESULTS
RECALL & REMINDER MESSAGES
RECALL & REMINDER MESSAGES
When your doctor ordered tests are received you doctors will check test results and decide what action to take.
If the result requires urgent care then we will contact you immediately.
If the report is not urgent but should be discussed then we will send you an SMS/Test message or our staff will call you requesting you to make an appointment so you can discuss the investigation reports.
Transfer of Medical Records
A copy of medical records are released to another Practice upon receipt of a signed release on Practice letterhead. After receiving the request and checking the identity, authorised records will be sent via registered post. An administration fee for this request charged to cover the administrative cost.
A brief medical summary is sent to another GP practice at no charge.
Patient privacy
Practice comply with Australian Government Legislation, ensuring that the privacy of our patients is maintained. A copy of our privacy policy is available at reception.
Further information is available from the Office of the Australian Information Commissioner on 1300 363 992
Copyright © 2021 The Oaks General Practice - All Rights Reserved.
.png/:/cr=t:14.85%25,l:0%25,w:100%25,h:70.3%25/rs=w:515,h:235,cg:true/fx-gs)
COVID-19 infection:
Some people who are at higher risk may need specific antiviral treatment and to be effective treatment need to be started ASAP. For more information please go to our 'COVID-19' page or call the surgery and specify that you have tested +ve for COVID-19.